AI Platforms for NDIS, Aged Care & Trades | Ask Yr Grandpa

Q: Is Titus CRM compliant with NDIS audit requirements?

Yes. Built inside a real NDIS provider. Includes 18 QMS registers, automatic incident severity classification, staff credentialing with expiry alerts, AI progress notes, and NDIS budget tracking against plan line items.

Q: What is the free NDIS Service Agreement Builder?

A free tool any NDIS provider can use without an account. Generates compliant Service Agreements and Schedules of Supports as downloadable PDFs from the full NDIS price catalogue in under 5 minutes.

Q: How long does a custom AI build take?

28 days. Starts with a 60-minute consultation, gap analysis, scope of works, first version at day 21, final at day 28. Ongoing support from $99 to $999 per fortnight plus GST.

Q: What does Ask Yr Grandpa do?

AI consultancy and product studio in Brisbane. Five live platforms: Titus CRM (NDIS/aged care), Poto AI (mentoring), GetSignQuote (trades), Valencia AI (compliance), plus custom AI builds in 28 days.

AI platforms built from
inside the industries.

20 years running NDIS, aged care, youth justice, residential care, community services, and trades businesses. I built the software I couldn't buy. Now it's yours. The platforms. The lessons. No filter.

20+

Years in the sector

Organisations live on Titus

900+

Staff employed over 20 yrs

50+

Times knocked down, got back up

Built from
the inside out.

I'm a grandfather, a father, and a husband. Before anything else, that's who I am. This site exists because of what those roles taught me. That wisdom isn't worth anything if you keep it to yourself.

I didn't start in business. I started in the community. In the places most people drive past, with the people most systems forget. Showing up at 2am when nobody else would.

Every product I've built started the same way. I saw something broken that was hurting real people, and I couldn't walk past it. So I built the thing I wished existed. Not for the market. For the person I used to be.

I've failed more times than most people have tried. Wrong partnerships. Wrong timing. Wrong assumptions. Businesses that didn't make it. Decisions that cost me everything I had. More than fifty times I've been knocked down. And every single time, I got back up and built something better.

That's not a sob story. That's the recipe. The people who win aren't the ones who never fail. They're the ones who refuse to stay down. Every failure taught me something I couldn't have learned any other way. And now I build differently because of it.

Your main purpose for starting a business should be to solve a problem for the marketplace, and then make a profit.

That's what "Ask Yr Grandpa" is. Wisdom and knowledge sharing from two decades of experience, for anyone willing to listen. No gatekeeping. No price tag on the lessons. Just everything I've learned, passed down the way it should be.

Five products.
One founder.

Some built for specific sectors. One built for any business. All of them started with a real problem I could not walk past. Not market research. Lived experience.

📱 💻

Every product comes with an Administrator Portal and a Field Staff App

Both are Progressive Web Apps (PWA). Install directly from the browser on any device. No app store needed. Works offline.

NDIS Operations

Titus CRM

11 organisations currently live

titus-crm.com · AI-powered compliance and operations

What is Titus CRM?

Titus CRM is an AI-powered operations platform built for NDIS, aged care, youth justice, residential care, and community service providers in Australia and New Zealand. It replaces the six tools most providers duct-tape together (client management, HR, rostering, compliance, reporting, and billing) into a single system with AI built in. Features include an AI receptionist that handles inbound calls, 24/7 recruitment screening, a 13-module learning management system, digital document signing, real-time NDIS budget tracking, and stakeholder portals. It was built and proven inside a real NDIS provider before being sold to anyone else. Pricing starts at $99 AUD per fortnight with no per-user fees.

Client management, HR, and incident reporting
AI receptionist and 24/7 recruitment screening
13-module LMS and digital document signing
Real-time budget tracking and stakeholder portals
Free Service Agreement Builder (no account needed)

Community Mentoring

Poto AI

poto-ai.com · Programme management for mentoring orgs

What is Poto AI?

Poto AI is an AI-powered programme management platform for community mentoring organisations in New Zealand and Australia. Named for a family member who passed, it was built for the organisations doing the most important work with the least admin support, replacing spreadsheets and paper forms with a single intelligent system. Features include AI-enhanced session notes, automatic child safeguarding flagging, AI-generated funder reports, grant proposal writing, compliance dashboards with police vetting and first aid expiry alerts, financial tracking with receipt capture, and school coordinator portals with student progress timelines. It handles everything from session logging to funder acquittal reports.

AI session notes and safeguarding flagging
AI-generated funder reports and grant writing
Compliance dashboard with police vetting alerts
Financial tracking, receipts, accounting-ready exports
School portals and student progress timelines

Sign & Print Industry

GetSignQuote

getsignquote.com · AI quoting for sign, print and trades

What is GetSignQuote?

GetSignQuote is an AI quoting and sales platform built specifically for Australian sign, print and trades businesses. Most sign shops still quote manually. Measuring, calculating materials, and sending proposals by hand. GetSignQuote automates the entire pipeline with an AI phone agent called Max that answers calls, qualifies leads, and generates quotes automatically. It reduces quote turnaround from hours to minutes, follows up with prospects, and tracks the full sales pipeline from enquiry to installation.

AI phone agent "Max" that answers, qualifies, and quotes
Automated quoting pipeline end to end
Built for Australian sign, print and trades businesses
Reduce quote time from hours to minutes

NDIS & Aged Care

Valencia AI

valencia-ai.com · Compliance documentation powered by AI

What is Valencia AI?

Valencia AI is an AI-powered compliance documentation platform built specifically for NDIS and aged care providers in Australia. It generates audit-ready gap analyses, policy documents, and compliance reports using AI trained on NDIS Practice Standards and Aged Care Quality Standards. Upload your existing documents, select your registration groups, and Valencia AI identifies exactly what's missing and builds it for you. From initial registration through to mid-term audits and renewals.

AI gap analysis against NDIS Practice Standards
Automated policy and procedure generation
Audit-ready compliance document packages
NDIS and aged care registration support

Try it live

AI Receptionist

Your website trained into a voice AI agent in 60 seconds

What is the AI Receptionist?

An AI voice agent that scans your business website, learns your services, pricing, and FAQs, then answers customer calls on your behalf. It handles enquiries 24/7, books appointments, and sounds like a real member of your team. Built on advanced voice technology and trained in seconds — not weeks. Test it right now with your own website.

Scans your website and learns your business instantly
Natural voice conversations with lifelike AI
24/7 customer support — no missed calls
Custom-built for your business

1Enter URL

2AI Scans

3Talk to AI

We scan the page content to train the AI. Nothing is stored.

For any business.
Any industry.
Delivered in 28 days.

Construction. Trades. Professional services. Community services. Sign, print and trades. If admin is eating your time, compliance is slowing you down, or your team is doing work that AI should be doing, I will find exactly where AI can cut it and build it for you. Custom. Tested. Working in 28 days.

Video call & document submission

We jump on a 60-minute video call to understand your business. You upload your policies, procedures, and a summary of your biggest pain points so I can come prepared.

Gap analysis

I review everything you've submitted and identify where AI can make the biggest impact. What's costing you time, money, or compliance risk right now.

Scope of works & agreement

You receive a clear scope document outlining exactly what gets built, the timeline, and what it solves. No surprises. You sign off before anything starts.

Quote & 50% deposit

A transparent quote based on the agreed scope. 50% deposit to kick off implementation. No hidden fees. No scope creep charges.

First version in 21 days

Your custom AI solution V1 is built and delivered within 21 days. You review it, test it, and give feedback. In some cases it's sooner depending on complexity.

Final version by day 28

Feedback incorporated, refinements made, final version delivered by day 28. Remaining 50% due on completion. Full handover with training and documentation.

Ongoing maintenance & support

Fortnightly subscription from $99 to $999 + GST depending on the size and complexity of your build. Covers ongoing maintenance, updates, support, and keeping your AI running smoothly.

What I know
now.

Everything below cost me time, money, or both. Take it.

Compliance is the kill zone

Every early business failure traces back to strong frontline execution undermined by compliance and financial gaps. Strong at building and winning work. Caught out by the back-end. Build the infrastructure before you need it. This is the single most expensive lesson in this entire list.

Read the full lesson →

The method matters more than the effort

Exercise alone didn't move the needle on 30kg. Understanding insulin resistance and switching the mechanism lost it in 3 months. Same principle in business. Find the right lever, not just more hours.

Read the full lesson →

Build for the exit from day one

Everything I build has a buyer in mind. Clean IP, documented systems, recurring revenue. If you wouldn't buy it, neither will they.

Read the full lesson →

Gut first, data to confirm

The times things went wrong were when I trusted others over my own instincts. I was underestimated in business rooms because of how I look and where I'm from. I used it. Trust your read. Then verify.

Read the full lesson →

Charge for your time

I spent years giving expertise away free. You can't build financial freedom while handing your highest-value asset away. Say no. Send the invoice.

Read the full lesson →

Solve the problem first

Your main purpose for starting a business should be to solve a problem for the marketplace, and then make a profit. The money follows the solution, not the other way around.

Read the full lesson →

Frequently
asked.

What does Ask Yr Grandpa do? +

Ask Yr Grandpa is an AI consultancy and product studio based in Brisbane, Australia. Founded by Gus Gale after 20+ years across NDIS, aged care, youth justice, residential care, community organisations, mentoring and labour hire, it builds AI-powered software platforms for service-based businesses. The company has five live products: Titus CRM for NDIS providers, aged care operators, youth justice and residential care services, Poto AI for community mentoring programmes, GetSignQuote for sign, print and trades businesses, Valencia AI for NDIS and aged care compliance documentation, and a custom AI build service. It also offers custom AI builds delivered within 28 days for any business that needs a bespoke solution. The company actively serves construction companies, trades businesses, and professional services firms through its custom AI integration service, delivering bespoke AI solutions within 28 days for any business losing time to admin or manual processes.

How does AI help NDIS, aged care, youth justice and community organisations? +

AI reduces the administrative burden that NDIS providers, aged care operators, youth justice services, residential care providers, and community organisations face daily. For NDIS providers, Titus CRM automates progress notes, screens recruitment candidates 24/7, answers inbound phone calls via an AI receptionist, generates compliance reports, and tracks NDIS budgets in real time, saving 15+ hours per week in admin. For aged care providers, it streamlines rostering, incident reporting, staff credentialing, and client management across multiple sites. For community organisations, AI handles programme reporting, participant tracking, and funder acquittals. The platform also covers digital service agreement signing, stakeholder portal access, and a 13-module LMS for staff training, replacing up to six separate tools with one system. Whether you run an NDIS business, an aged care facility, a youth justice or residential care service, a community mentoring programme, or any other service-based organisation, AI takes the repetitive admin off your plate so you can focus on the people you serve.

How long does a custom AI build take? +

Custom AI builds follow a 28-day process. It starts with a 60-minute video consultation and document review, followed by a gap analysis identifying where AI can have the biggest impact. After a scope of works is signed off, the first working version is delivered within 21 days. Feedback is incorporated and the final version is delivered by day 28. Ongoing support and maintenance runs from $99 to $999 per fortnight plus GST, depending on complexity.

What is an AI staffing cost calculator? +

The AI Staffing Cost Calculator is a free tool that shows businesses the true cost of employing staff, including superannuation, payroll tax, workers compensation, and leave loading. It then estimates how much could be saved by integrating AI into everyday roles. In Australia, on-costs add roughly 20% on top of base salary. In New Zealand, on-costs are around 4.4%. The calculator covers 15 industries and uses AI to generate role-specific savings estimates.

Do you work with organisations outside Australia? +

Yes. Poto AI serves community mentoring organisations across both New Zealand and Australia. Titus CRM and custom AI builds are available to any service-based business. All platforms are web-based and timezone-aware. Discovery calls and all meetings are conducted via video call. The company is headquartered in Brisbane, Queensland, and operates on Australian Eastern Standard Time (AEST).

Do you work with businesses outside the NDIS and community sector? +

Yes. While Ask Yr Grandpa's roots are in community services, the AI integration and custom build service works for any service-based business. Current products outside the sector include GetSignQuote for sign, print and trades businesses, and the custom AI build pipeline has delivered solutions for trades, construction, and professional services businesses. If your business loses time to admin, manual quoting, repetitive workflows, or compliance paperwork, those are exactly the problems AI fixes. The 28-day custom build process works regardless of industry.

Who is Gus Gale? +

Gus Gale is a Brisbane-based founder and builder with over 20 years of experience in community services. His career spans NDIS disability support, youth justice, residential care, school mentoring, and labour hire, employing over 900 staff across multiple organisations. He has experienced more than 50 business setbacks and rebuilt each time. He now channels that experience into five AI-powered software platforms and shares lessons openly through Ask Yr Grandpa with no paywalls or gatekeeping.

How much does Titus CRM cost? +

Titus CRM pricing starts at $99 AUD per fortnight with no per-user fees. There are three plans: Foundation ($249/week), Growth ($499/week), and Scale ($749/week), all plus GST. Implementation fees are based on business size and data migration requirements. There are no lock-in contracts. The optional 24/7 AI Receptionist add-on (Denise) is $129/week plus GST, with call and SMS charges billed separately. Every plan includes the full admin portal, field staff mobile app, and all core modules. 11 organisations are currently live on the platform.

Is Titus CRM compliant with NDIS audit requirements? +

Yes. Titus CRM was built inside a real NDIS provider and designed to meet NDIS Practice Standards from day one. It includes 18 QMS (Quality Management System) registers across five categories: Governance and Risk, Incidents and Safety, Complaints and Feedback, Workforce and Screening, and Participant Records. Six of those registers auto-populate from operational data, reducing the manual compliance workload. The platform also handles incident reporting with automatic severity classification, staff credentialing with expiry alerts, progress notes with AI assistance, and NDIS budget tracking against plan line items. It was built for providers who need to pass audits, not just track data.

What is the free NDIS Service Agreement Builder? +

The NDIS Service Agreement Builder is a free tool that any NDIS provider can use without creating an account. It generates a compliant NDIS Service Agreement and Schedule of Supports as a single downloadable PDF. You enter provider details, participant information, NDIS plan dates, and select support items from the full NDIS price catalogue. The tool calculates totals automatically and produces a professional, audit-ready document in under five minutes. It is completely free and always will be.

AI platforms built from
inside the industries.

Community and Human Services

Any Business

Which product is right for you?

Built from
the inside out.