AI powered compliance and operations for NDIS, aged care, and community services providers. One platform replacing six separate tools.
Titus CRM started the way most of our products start: because I was running an NDIS business and the existing tools were terrible. We had one system for client management, another for rostering, another for HR, a spreadsheet for compliance tracking, a separate portal for incident reporting, and we were still chasing staff for timesheets on paper. Six different tools, none of them talking to each other, all of them costing us money and time we did not have.
So I built Titus CRM. Not as a concept or a pitch deck, but as the actual system we used to run the business every day. Every feature in Titus exists because a real provider needed it. The AI receptionist exists because we were missing calls after hours and losing referrals. The automated compliance alerts exist because our quality manager was drowning in spreadsheet checks. The worker portal exists because support workers need information on the road, not when they get back to the office.
Titus CRM replaces your client management system, your HR platform, your rostering software, your compliance tracker, your reporting tools, and your billing system. It connects them all so that when a support worker finishes a shift, their timesheet updates the roster, the NDIS budget adjusts automatically, the compliance record logs the service, and the invoice is ready for review. No double entry. No chasing people. No gaps between systems.
The AI layer is what makes it different from other platforms that just bolt features together. Titus has an AI receptionist named Denise who answers calls 24/7, qualifies leads, and books appointments directly into the CRM. The recruitment screener reviews CVs against SCHADS award rates and your specific requirements. The 13 module LMS trains your staff with content tailored to your organisation. Incident reports are flagged and escalated automatically based on NDIS reportable incident categories. Every piece of AI in Titus was built to solve a specific operational problem, not to tick a marketing checkbox.
Today Titus CRM runs across multiple providers in Australia, handling thousands of shifts, hundreds of staff, and millions of dollars in NDIS plan budgets. It is the platform I wish had existed when I started. Now it does.
13 modules designed for providers who are tired of paying for five tools that don't talk to each other.
Complete participant profiles with NDIS plan details, goals, support needs, risk assessments, and communication preferences. Everything your coordinators need in one place.
Visual roster builder with automatic SCHADS Award rate calculations. Drag and drop shifts, manage recurring schedules, and see real time labour costs against budgets.
24/7 AI phone agent that answers calls, qualifies enquiries, books meetings, and logs interactions. Never miss a referral because nobody was available to pick up the phone.
Job postings, CV screening with AI assessment against award rates, onboarding checklists, mandatory certification tracking, and employment document management.
Real time budget utilisation across all NDIS plan categories. See exactly how much is left, how much is committed, and flag plans approaching expiry before it is too late.
Generate service agreements from templates, send for digital signature, track status, and auto remind. No more printing, scanning, or chasing paper.
Structured incident and hazard reporting with automatic categorisation against NDIS reportable incident types. Photo attachments, voice to text notes, and escalation workflows.
18 quality management registers across governance, incidents, complaints, workforce, and participant records. Six registers auto populate from your operational data.
Built in learning management system with organisation specific training content. Track completion, issue certificates, and ensure your team meets all training requirements.
Mobile first portal for support workers. View rosters, access client details, submit timesheets, log progress notes with voice to text, and manage availability from any device.
Dedicated portals for participants, families, support coordinators, and plan managers. Everyone sees what they need to see, nothing more.
Certification expiry alerts, mandatory training reminders, police check tracking, and NDIS Worker Screening verification. The system watches so your quality manager can focus on quality.
Two free tools you can use right now. No sign up, no credit card, no sales call required.
Generate NDIS compliant service agreements with automatic support item pricing from the NDIS catalogue. Fill in the details, download the PDF.
Use the Agreement Builder →Calculate your roster of care requirements based on participant support plans. See exactly how many hours and what staff types you need.
Use the ROC Calculator →You pay for the platform, not for each person who uses it. Every staff member gets access to everything they need.
Final pricing depends on the size of your organisation and the complexity of your data migration. Book a meeting and we will give you a straight answer within 24 hours.
See Titus CRM in action with a personalised walkthrough, or explore the platform yourself on the Titus CRM website.
Lessons, product updates, and the occasional story from 20 years of building businesses.